Vacancy Description
Position: Customer Support Agent
Location: Lisbon, Portugal
Work model: on-site
Employment type: fixed term (6 months)
Remuneration: Base salary + bonuses
DUTIES AND RESPONSIBILITIES:
- Provide responsive and professional support to business customers across communication platforms (Phone, Email, Chat)
- Assist clients with account-related queries, including identity verification and account information confirmation
- Adhere to regulatory guidelines and internal procedures as directed by the client
- Troubleshoot issues and offer effective solutions tailored to customer needs
- Ensure timely follow-up and resolution of customer interactions, maintaining client satisfaction
- Maintain accurate documentation of interactions and updates in internal systems
- Collaborate with team members to meet service goals and share best practices.
REQUIREMENTS:
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