Vacancy Description
Guest Relations:
- Welcome and acknowledge each and every guest with a verbal greeting, using the guest's name when possible. Upon departure, Thank guests and provide a fond farewell.
- Creating personalized reservation experiences for guests based upon their individual needs, planning for wellness Journey classes and/or Spa bookings.
- Actively listen and respond positively to guest questions, concerns, and requests.
- Displays warmth, care and genuine enthusiasm when dealing with guests, team members and leadership. Anticipate guest service needs, acting on them when possible.
- Promote and sell spa.
- Resolve guest situations.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines.
Communication:
- Answer telephones using appropriate etiquette and luxury verbiage.
- Provide...
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