Sommelier & Duty Manager

Duties: Curate a dynamic, globally recognized wine list that complements the culinary concept. Provide expert, non-pretentious tableside beverage pairing consultations for VIPs. Manage high-value inventory, including rare allocations and premier purchases. Conduct daily briefing tastings and continuous education for the service team. Shift Operations: Supervise all operational departments during shifts. Conduct operational briefings. Ensure all guest requests are fulfilled promptly. Monitor staff presentation and grooming. Handle shift handovers effectively. Guest Relations: Manage guest complaints and recovery. Assist VIP arrivals and departures. Ensure personalized service delivery. Conduct guest follow-ups. Emergency & Security Management: Handle emergencies and incidents. Coordinate evacuation procedures. Monitor hotel security standards. Ensure compliance with safety protocols. Operational Coordination: Liaise with housekeeping, kitchen, spa and maintenance. Ensure room readiness....