Solutions Engineer

Essential Duties and Responsibilities:
1. Technical Implementation & Internal System Support
Execute baseline system configurations, deployments, and updates in accordance with internal SOPs and IT security policies.
Support deployment and configuration of internal applications, platforms, and infrastructure systems.
Perform Level 1 incident response including diagnostics, log analysis, issue triaging, and escalation when required.
Conduct daily monitoring, system health checks, and preventive maintenance to ensure system availability.
Perform patch management and system updates for servers, endpoints, and internal platforms.
Support operational IT tasks including service monitoring, system maintenance, and operational checklists.

2 . Hardware & IT Asset Management
Support provisioning, configuration, and maintenance of company IT hardware including laptops, workstations, networking devices, and peripheral equipment.
Maintain accurate recor...