Vacancy Description
Responsibilities
- Build and maintain strong relationships with executive stakeholders and IT decision-makers
- Serve as the primary strategic point of contact for assigned customer accounts
- Conduct regular operations meetings, QBRs, and Annual Strategic Planning Reviews
- Monitor customer health, engagement, and satisfaction metrics
- Proactively mitigate risks impacting customer retention
- Manage account profitability and address scope creep or service inefficiencies
- Identify opportunities for additional managed services and technology solutions
- Collaborate with customers to create and maintain technology roadmaps
- Provide guidance on cybersecurity, cloud strategy, and digital transformation
- Act as the voice of the customer across the organization
Requirements
- Bachelor's degree in Computer Science, IT, Business, or related field
- 8+ years of e...
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