Solution Outcome Management Leader

Responsibilities

• Build, develop, and lead a high-performing team of 5 to 10 Solution Outcome Managers


• Establish the operating model, processes, and KPIs for the organization


• Create scalable customer lifecycle programs focused on onboarding, adoption, and renewal


• Own customer retention, health, and account profitability


• Develop executive-level relationships with key customer stakeholders


• Partner with Sales and Account Management to support upsell and cross-sell initiatives


• Design and implement playbooks, health scoring models, and success plans


• Act as the voice of the customer across the organization

Requirements

• Bachelor's degree in Computer Science, IT, Business, or related field


• 10+ years of experience in Customer Success, Service Delivery, or Account Management


• 5+ yea...