Software Technical Support Lead

Overview

BigBear.ai is seeking a Software Technical Support Lead serves as a subject matter expert and primary technical resource for BigBear.ai's commercial digital identity software portfolio. This role is responsible for independently managing the full lifecycle of customer support engagements, from initial inquiry through resolution, exercising professional judgment and discretion to deliver tailored solutions across a diverse customer base. The incumbent provides strategic technical guidance, contributes to the continuous improvement of support processes and product quality, and plays a key role in shaping overall customer experience. All candidates must reside in the US.

What you will do


+ Serve as the primary point of contact for customer technical support across all channels

+ Independently manage complex and escalated support cases, diagnosing root causes and developing resolution strategies for BigBear.ai simulation modeling produ...