Software Support Consultant (País Vasco)

We are Bystronic, a general technology company in the metal industry.
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What you will do
Provide L1-L2 technical customer support for CAD/CAM, MES, and data analytics applications used in sheet metal processing.
Diagnose and resolve software issues reported by customers via phone, email, or ticketing system.
Escalate complex issues to 2nd level support team, internal development or engineering teams, ensuring clear documentation.
Install, configure, and update software applications on customer systems.
Cooperate with technology support teams to diagnose and resolve issues related to our advanced manufacturing systems.
Provide remote or on‑site training when required.
Qualifications
Technical background: Computer Science, Industrial / Mechanical / Telecommunication Engineering or simi...