Software Engineer (SAP + AI)

Location: Glasgow

Salary: From £52,400 (plus up to 10% bonus, private healthcare and up to 15% pension)

Permanent, Hybrid (2-3 days in the office)

What you’ll be doing

In this position, you will sit at the heart of our digital transformation, using your understanding of data, processes, and systems to reduce customer contact and complaint volumes while enhancing overall customer experience. You will act as a techno‑functional specialist, partnering closely with Customer Services, Complaints, Telephony, and Digital teams to fully understand business needs, translate them into structured solutions, and deliver real impact across SAP CRM, SAP IS‑U, and integrated customer platforms.

Your day‑to‑day work will involve shaping requirements through collaboration and workshops, turning complex business challenges into clear functional designs and delivery backlogs, and working alongside engineering teams to design, build, ...