Social Media CX Operations & Optimization Lead

DiDi is looking for a professional to optimize Social Media customer service processes, ensuring efficient responses and operational excellence. The role involves managing scripts, processes, and performance metrics to enhance customer support. You will work closely with various teams, improve response times, and provide insights into operational trends.

The ideal candidate has experience in social media CX support and strong process documentation skills. Knowledge of tools like Sprinklr is desired, and proficiency in English is essential.