SOC ITIL Specialist

Responsibilities

• The SOC ITIL and ITSCM functions will act as gatekeepers and quality assurance authorities for Change and Problem tickets in ServiceNow, ensuring their plausibility and correctness. Another primary responsibility is the oversight and control of IT emergency concepts and IT test protocols, as well as the escalation of any identified compliance violations.
• This position requires close collaboration with the ITIL team and other relevant stakeholders, particularly in the alignment and maintenance of SharePoint content, coordination with the ServiceNow team, and the harmonization of cross‑team processes.

Working hours: 09:00 am to 06:00 pm (local time / KL time), Mon to Fri.

Key Activities

• Perform controls on Change and Problem tickets; ensuring that they are processed correctly and in a sustainable manner.

IT Service Continuity Management

• Perform the Business Imp...