Vacancy Description
Job Responsibilities
- Manage and improve SOC systems and infrastructure.
- Configure and troubleshoot security infrastructure devices.
- Prepare and document standard operating procedures and protocols.
- Identify and define system security requirements.
- Advise external and internal parties on problems regarding security infrastructure or customer devices.
- Problem resolution within SLA time frame.
- Manage and handle customer’s change request on Managed devices.
- Provide reports for Daily & Monthly Device Health check, Monthly Maintenance, Daily/Weekly/Monthly Problem, and Monthly Infrastructure Maintenance SLA fulfilment.
- Act as Incident first responder for a 24/7 staffed SOC, reviewing, and verifying system alerts with Day and Night shift.
- Incident response coordination and support.
- Daily incident triage, tracking, and handling alert.
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