SME, Support

Maintain a positive and professional working relationship with internal and external clients. Respond to customer service requests in a timely manner. Respond to emergency calls 24x7x365 days.

• Assist the Operation Lead in the daily management of the DC Operations and Periodic Preventive Maintenance Management ensuring 100% uptime of the DC critical M&E systems.
• Conduct daily walkthrough of DC to record and report any faults or defects detected and take down record of M&E equipment.
• Plan, coordinate Master Maintenance plan from Elect, Mech. Work with Site Lead to inform affected clients and to make changes if requested by clients.
• Work with all DC vendors/term contractors/equipment OEM on the scheduled maintenance to ensue that all planned maintenance are carried out.
• Ensure that the FOC is monitored and manned at all times and that EPMS, BMS, and Fire System alarms are responded to in a timely manner; contai...