SME - Desk Side Services, AMT Asset Management Software

Job Summary

The Deskside Support Engineer (L2 / L2+) provides advanced on‑site and remote end‑user support for corporate IT environments. The role focuses on resolving desktop, laptop, and peripheral issues, supporting endpoint services, and ensuring high end‑user satisfaction. The engineer will handle escalations from L1, work independently on complex issues, and collaborate with infrastructure and application teams as required.

Key Responsibilities

• Provide L2 / L2+ deskside support for desktops, laptops, peripherals, and end‑user software.
• Diagnose and resolve hardware, OS, application, and connectivity issues at the user location and remotely.
• Act as the escalation point from Service Desk (L1) for unresolved deskside issues.
• Install, configure, and troubleshoot Windows OS, standard applications, and enterprise tools.
• Support endpoint services such as device builds, rebuilds, refreshes, and replacements. ...