Skip Customer Services Program Manager

Join Skip as a Program Manager focusing on Customer Services in Canada. Manage large-scale initiatives while enhancing cross-team collaboration in a hybrid environment.
In this role, you’ll drive the delivery strategy for the Canadian Market Customer Services portfolio. Working closely with key stakeholders in Product, Tech, and Operations, you will navigate complexities to optimize internal processes and enable impactful outcomes. Your ability to influence, collaborate, and lead agile governance will be crucial in enhancing customer service delivery.
Key Responsibilities:
• Spearhead end-to-end execution of high-impact initiatives
• Proactively manage risks and clear operational blockers
• Drive alignment among cross-functional teams
• Establish KPI tracking and program planning cycles
• Foster relationships with peer groups and leadership
Requirements:
• Proven experience in large-scale program management
• Expertise in Agile and various project manageme...