Site Reliability Engineer

Job Description
As Fiber continues to scale across systems, Vendor partners, and our Fiber partner ecosystem, we need dedicated day-to-day technical operational support to help keep the platform stable and responsive to business needs.
This contractor will augment the Fiber Platform team by providing SRE-style production support coverage: monitoring platform health, triaging issues, documenting incidents, supporting root cause analysis, coordinating follow-up across IT, Vendor partners, Fiber partners, and internal teams, and helping resolve issues that impact customers, Sales, Care, and field teams during business hours.
What You'll Do
Platform Monitoring & Triage
• Monitor Fiber platform health, system availability, alerts, logs, and dashboards to identify issues quickly and support timely resolution.
• Provide day-to-day production support for Fiber platform issues, including initial triage, impact assessment, issue routing, and partner follow-up.
• Use logs, sy...