SIAM Incident and Problem Manager

• IT & Telecomms
• Consultant - Other
• Sydney
• Permanent / Full Time

• $110-$120,000 + VR + Super + Benefits
• 50/50 WFH
• #4 Best place to work in Australia

About AC3

At AC3, our purpose is to make technology real. For our customers, that means reliable services, clear ownership and calm coordination when it matters most.
We are looking for a SIAM Incident and Problem Manager to play a critical role for a State government customer.

You will act as the key point of contact for service providers and the customer across end-to-end Incident Management, Problem Management and Major Incident Management.

This role is about maturity, governance and follow-through. You will bring service providers together, coordinate response and restoration, drive post-incident review activity, and make sure Incident and Problem processes operate in the best interests of the custome...