Shop Manager

The Shop Manager is responsible for the day-to-day management and growth of a North London Hospice charity shop. The role focuses on maximising donations, driving sales, and creating a welcoming environment for customers, staff, and volunteers. The Shop Manager leads a small team, including an Assistant Manager and a vital group of volunteers, ensuring that the shop meets its financial and operational targets in support of the hospice’s mission.

Key Responsibilities

Drive Shop Performance

• Manage the day-to-day running of the shop.
• Achieve sales, profit and Gift Aid targets.
• Use stock, sales and customer insights to maximise performance.
• Deliver excellent customer service and a welcoming shop environment.

Lead and Develop Volunteers

• Recruit, train and support a team of volunteers.
• Create a positive, inclusive and engaging team culture.
• Ensure volunteers have the skills an...