Shift Incharge/Cafe Supervisor

Operations & Service

• Supervise daily café operations, ensuring consistent service and product quality.
• Support café opening and closing procedures, including cash handling.
• Ensure adherence to health, safety, and hygiene standards.
• Manage inventory, stock rotation, and supplier coordination.

Team Management

• Assist with staff scheduling, attendance, and performance tracking.
• Support training and development of new team members.
• Motivate and guide baristas and service staff to maintain high morale.

Customer Experience

• Ensure every guest receives prompt and friendly service.
• Handle customer complaints or feedback with professionalism.
• Build relationships with regular customers and enhance brand loyalty.

Sales & Reporting

• Assist in achieving sales targets and cost control o...