Shawnigan Lake School IT Support Analyst

Join the supportive team at Shawnigan Lake School as a Help Desk Analyst, where you'll provide vital technical support in an engaging office environment. This full-time position prioritizes user assistance both in person and remotely.
We are looking for a proactive Help Desk Analyst with 1-3 years of experience in a technical support setting. Your role will involve assisting users with technical issues related to software applications, hardware, and peripherals. You're expected to utilize strong troubleshooting skills while maintaining excellent customer service communication with all stakeholders on campus.
Key Responsibilities:
• Manage and respond to support tickets on-site and remotely
• Troubleshoot basic software, hardware, and network issues
• Support end users with setup and installation
• Collaborate with senior IT staff as needed
• Perform additional IT duties and projects
Requirements:
• Degree or Diploma in an IT-related discipline
• One to thr...