Shared Services Senior Coordinator, Issue Resolution Operations (Obispado)

Date : May 8, 2025

Location : Obispado, NLE, MX, 64060

Company : Corning

Requisition Number : 68514

Role Purpose

Provide daily operational and functional support through customer engagement and issue resolution via Salesforce and phone inquiries; assist with driving complex operational process issues to closure; investigate and identify root-cause issues for issues self-identified or highlighted by customers; engage across the CSS service portfolio to proactively understand and meet customer needs; build cross-stream knowledge across the CSS service portfolio.

Key Responsibilities

• Supports complex operational processes, providing support for basic and complex inquiries, issues, and requests from assigned areas.
• Assists operations in achieving and maintaining compliance with policies, procedures, and standards.
• Match Exceptions management and customer facing issue resolution.