Servigistics Customer Success Manager Principal

The Principal Customer Success Manager is a critical component within the account team. This position emphasizes significant contributions to customer outcomes and value realization and delivers robust account management support. It offers the opportunity to interface with senior leaders, provide guidance to executive, program, and technical teams, and act as the voice of the customer within PTC.

Responsibilities

• Ensure EMEA customers receive delighted experiences with Servigistics solutions.
• Advance PTC’s relationship with EMEA customers.
• Establish and maintain the partnership operating framework, ensuring stakeholder engagement to drive customer outcomes, which lead to expansion and renewal.
• Function as a trusted advisor for the client’s executive, program, and technical teams, collaborating tightly with PTC stakeholders.
• Act as the voice of the customer within PTC, providing critical feedback to enhance the overall exper...