Servicio De Atención Al Cliente Madrid

Hola Consultores, S.L. Somos una empresa especializada en la provisión de Servicios TIC e Ingeniería para la gestión empresarial. Trabajamos diseñando soluciones a medida de las necesidades de nuestros clientes.

Somos una empresa 2.0 innovadora donde las personas son muy importantes para nosotros. La ética, transparencia, imparcialidad e independencia forman parte de nuestra filosofía.

Only residents in BARCELONA, Spain.

Position

Customer Response Agent (not Call Center Agent) in a Company Airline.

Responsibilities

• Provide timely and proactive information in case of any disruption during daily operations.
• Offer solutions and assistance to customers affected by external factors such as weather conditions, volcanic eruptions, bird strikes, strikes, and other operational challenges.
• Proactively offer airport alternatives for potential overbooking situations and assist with hotel bookings, new flight tickets...