Servicing Ops Analyst- Estate Services

Description

Servicing Ops Estate Universal Operator

The Servicing Ops Analyst will be responsible for creating positive interactions with customers during a sensitive time, whether that’s delivering an empathetic service experience or helping to process requests. This analyst will assist branches, estates and representatives of customers with various requests, often including by phone, chat or email. These requests will include various inquiries or maintenances pertaining to: notifying the bank of death, obtaining information on the account(s), state reporting, and disbursing funds. This position requires the capability to process requests and provide service via phone or chat in a fast-paced environment with complex subject matter while complying with varying legal and regulatory requirements. The analyst will bring to the role a strong command and control of the underlying systems, general product knowledge, and a continuous improvement mindset. The candidate wil...