Services BPE - Knowledge Management

In this role, you’ll make an impact by Driving the transformation of enterprise knowledge into structured, reusable, and AI‑ready assets, improving service delivery, effectiveness, and time‑to‑resolution. You will enable modular, topic-based knowledge delivery, enhance accessibility and findability, and establish standardized processes, governance, and metadata to ensure consistency and compliance. Additionally, you will support platform integration and drive AI-enabled knowledge use cases to deliver scalable, high-quality, and future-ready knowledge solutions.
A chance to shape how AI elevates global Services in a mission‑drivenhealth‑technologycompany.
**Your role:**
+ Define and own the enterprise knowledge management strategy and roadmap, aligning business needs with scalable content architecture and delivery models.
+ Lead the transition from legacy content formats to modular, structured, and AI-consumable knowledge.
+ Standardise and optimise end-to-end knowledge l...