Services BPE - Customer Service Intellectual Property

In this role, you will make an impact by Driving standardization and governance of CSIP (Customer Service Intellectual Property) knowledge as structured, compliant, and reusable assets, enabling scalable service delivery and AI-ready consumption. Strengthening CSIP as a robust, compliant, and scalable enterprise capability, reducing key-person dependency, ensuring consistent regulatory adherence, and enabling sustainable governance across global operations.
You will have a chance to shape how AI elevates global Services in a mission‑driven health‑technology company.
**Your role:**
+ Define and standardize CSIP policies, controls, and lifecycle processes, ensuring consistent interpretation across BUs and regions.
+ Ensure compliance with EU Data Act and other applicable regulatory frameworks, embedding regulatory requirements into operational processes.
+ Drive QMS-aligned implementation of CSIP controls, ensuring auditability, traceability, and regulatory readiness.
+...