ServiceNow Ticketing & Escalation Specialist

Omya is looking for a dedicated customer service professional in Kuala Lumpur. You will oversee the management of customer inquiries and ensure timely resolution while maintaining service quality standards through effective communication and teamwork.

The ideal candidate holds a university degree in a relevant field and has hands-on experience with tools like ServiceNow. Strong customer orientation and a proactive approach to process enhancement are essential. Fluency in English is required, and proficiency in additional languages is a plus.