ServiceNow Service Delivery Manager

Job Description:

Key Responsibilities:

Service Delivery Management:

• Oversee the end-to-end delivery of ServiceNow solutions and services ensuring they are delivered on time within scope and within budget.
• Manage and lead the ServiceNow delivery team including developers administrators and business analysts.
• Ensure adherence to ITIL and other relevant best practices in service management.

Client Relationship Management:

• Serve as the primary point of contact for clients regarding ServiceNow services and support.
• Build and maintain strong relationships with clients understanding their needs and ensuring their satisfaction with ServiceNow services.
• Conduct regular service review meetings with clients to discuss performance improvements and future needs.

Project Management:

• Lead and manage ServiceNow implementation projects includin...