ServiceNow Platform Support Analyst

Salary: £37,000 - 77,000 per year

Requirements

• Experience supporting the ServiceNow platform.
• Understanding of ITIL processes.
• Experience investigating and resolving incidents.
• Knowledge of Business Rules, Client Scripts, UI Policies, Flow Designer, Notifications, ACLs, Import Sets, and Transform Maps.
• JavaScript knowledge.
• Experience working with APIs (REST/SOAP).
• Strong troubleshooting and analytical skills.
• Excellent communication skills.
• Customer focus, problem-solving ability, attention to detail, teamwork, and collaboration skills.

Responsibilities

• Provide first and second-line support for the ServiceNow platform and its associated modules.
• Act as the primary point of contact for platform incidents, service requests, defects, configuration issues, and user queries.
• Investigate, diagnose, and resolve platform inci...