Servicenow ITSM

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous engagement with system performance and user feedback to maintain service reliability and support business continuity effectively. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to ensure timely resolution of incidents and service requests.- Document troubleshooting steps and solutions to build a knowledge base for future reference.- Assist in the implementation of system updates and enhancements to improve overall se...