Servicenow Itom Sme Cmdb Lead Role Montreal

Join as a ServiceNow ITOM SME CMDB Lead in Montreal, Canada, with an emphasis on CMDB governance and data quality. This position focuses on leading the CMDB team over a long‑term contract. As the CMDB Lead, you will be responsible for defining the CMDB strategy and ensuring alignment with business services.

Your role includes managing stakeholder relationships and establishing effective governance policies while prioritizing remediation based on business impact. Solid analytical skills are essential for success.

Key Responsibilities

• Lead implementation of a multi‑phase roadmap for CMDB maturity
• Architect and oversee the Common Service Data Model (CSDM)
• Manage CI lifecycle governance and naming conventions
• Define event management strategies for alert correlation
• Conduct reviews of SME deliverables related to CMDB

Requirements

• 7–12 years of experience with ServiceNow CMDB
• Solid expe...