ServiceNow Hardware Asset Management (HAM) Consultant

Job Description

About the Role:

We are seeking a motivated and experienced ServiceNow HAM / CMDB Consultant to support the implementation, enhancement, and ongoing management of Hardware Asset Management (HAM), Configuration Management Database (CMDB), Discovery, and Configuration Management capabilities within a ServiceNow environment. The successful candidate will work closely with IT Operations, Asset Management, Infrastructure, and Service Management teams to improve asset visibility, data quality, governance, and compliance. This role requires a strong understanding of ITIL processes and ServiceNow best practices, particularly across IT Asset Management (ITAM) and IT Operations Management (ITOM).

Key Responsibilities:

• Support the administration and continuous improvement of ServiceNow HAM, CMDB, and Discovery capabilities.

• Configure, maintain, and optimize Discovery schedules and patterns to en...