ServiceNow Developer (Specialist - Lead)

- Gather, analyze, and document business requirements to design effective ServiceNow solutions.

- Work closely with business stakeholders to understand operational challenges and recommend best-practice ServiceNow capabilities.

- Translate business needs into functional specifications and user stories for development teams.

- Configure ServiceNow applications and workflows to support business processes and operational objectives.

- Lead or support ServiceNow implementation projects from requirements gathering through deployment and post-go-live support.

- Collaborate with cross-functional teams to ensure solutions align with business priorities and organizational standards.

- Facilitate workshops, process-mapping sessions, and solution demonstrations with stakeholders.

- Conduct impact assessments and evaluate the operational implications of new enhancements and system changes.

- Coordinate User Acceptance Testing (UAT), validate ...