ServiceNow Business Analyst/UX (Top Secret)

Description

_Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award._

ICF is seeking a Business Analyst / User Experience Designer to support a complex federal ServiceNow program with multiple delivery workstreams. This hybrid role combines business analysis skills with hands-on UX/UI design to translate mission and user needs into clear requirements and intuitive, accessible, and effective digital experiences.

This role is for a professional with demonstrated capability in both business analysis and UX design. The successful candidate will work within Agile delivery teams to analyze workflows, define requirements, create user-centered designs, and support solutions from discovery through testing and release.

The ideal candidate can move effectively between stakeholder discussions, requirements documentation, process anal...