ServiceNow Business Analyst Lead

Job Summary

We are seeking a ServiceNow Business Analyst Lead to support the continuous development and enhancement of ServiceNow platform capabilities across multiple service domains. This role focuses on capturing, shaping, and supporting the delivery of backlog-driven enhancements, working closely with technical teams and stakeholders to translate requirements into implementable ServiceNow solutions. The successful candidate will play a key role in driving structured requirement delivery aligned to ServiceNow capabilities, ensuring clarity, efficiency, and consistency across enhancements.

Key Responsibilities

• Work with stakeholders to gather and document requirements for ServiceNow enhancements, including:
  • ITSM (Incident, Request, Change, etc.)
  • HRSD / Enterprise Services
  • CSM and customer-facing processes
• Translate business requirements into:
  • Clear user stories and functional specifications
  ...