ServiceNow BSA – Flexera Migration, ITAM/CMDB & Production Support

ServiceNow BSA - Flexera Migration, ITAM, SAM, HAM, CMDB & ITIL Location: Toronto, ON - Hybrid (4 Days WFO) Duration: 12 months Role Overview: A ServiceNow Business Systems Analyst supports the administration, maintenance, and continuous improvement of the ServiceNow platform. The role focuses on production support, issue resolution, workflow enablement, reporting, platform health monitoring, and coordination with ITSM support, development, and architecture teams. Key Responsibilities: Coordinate production support activities for major systems and related subsystems, ensuring the integrity and reliability of system-generated data. Provide technical support to end users and resolve ServiceNow incidents, requests, and platform-related issues through effective troubleshooting. Perform general support, daily administration, and ongoing maintenance of the ServiceNow platform and associated applications. Collaborate with the ITSM Support Lead, ITSM Development Lead, and ITSM Solution...