ServiceNow Administrator

NowVia is seeking an experienced ServiceNow Administrator to perform day-to-day operations/tasks/activities of IT Service Management processes using the ServiceNow platform. The ideal candidate will have 5-8 years of relevant experience and a strong background in ITIL, process improvement, and ServiceNow Administration.

Location: Chennai

Experience: 5-8 Years

Key Responsibilities

• Administer and maintain the ServiceNow platform, with a focus on IT Service Management (ITSM) modules such as Incident, Problem, Change, Request, and Knowledge Management.

• Configure and optimize ServiceNow workflows, business rules, UI policies, and notifications to meet business requirements.

• Design, develop, and maintain reports and dashboards within ServiceNow to support operational, management, and compliance needs.

• Monitor platform performance and ensure...