Service Transition Lead

Description

Summary

Purpose:

The Enterprise Technology department delivers IT services across AQA. The Service Transition Lead ensures that new, changed or retired services are effectively transitioned into or out of live operation.

This includes assessing service readiness against agreed acceptance criteria, coordinating with delivery teams and ensuring that support functions are fully prepared to manage and sustain the service.

Reporting to the Service Transition Manager, the role requires strong collaboration across delivery and operational teams, with a focus on ensuring that services are introduced in a controlled, consistent, secure and supportable manner.

The Service Transition Lead also contributes to the ongoing development and maturity of the Service Transition function, supporting continuous improvement and alignment with AQA’s strategic goals.

As a Service Transition Lead, you will:

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