Service Supervisor

The Contact Center Supervisor is an intermediate-level position responsible for leading and supervising the daily workflow of a Customer Service team. The primary objective of this role is to delegate tasks, manage team performance, and ensure that individual and group goals are met, all while fostering an environment of outstanding customer service and continuous improvement.

**Key Role Responsibilities**

**Team Leadership & Management**

+ Supervise the daily activities and workflow of a Customer Service team.
+ Allocate work, manage schedules, and plan for team leave to ensure optimal coverage and team availability.
+ Monitor and manage team attendance, punctuality, and adherence to schedules, including follow-ups on lateness.
+ Actively participate in the hiring and onboarding of new staff.
+ Serve as a backup manager as needed to ensure seamless operations.

**Performance & Quality**

+ Monitor and manage both team and individu...