Service Reliability Manager

Job Description

We’reSky, Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Careers here mean the freedom and support you need to make an impact – pushing boundaries, creating solutions, hitting targets. As part of our close-knit team, you’ll enjoy plenty of benefits, plus experiences you’ll only find at Sky.

What you’ll do

• Manage shift teams including rota planning and shift cover
• Lead business change and service introduction processes for the Service Reliability team
• Lead service improvement initiatives, e.g. network management platform onboarding
• Fulfil Duty Operations Manager role as on-call management escalation for operational incidents
• Produce management reporting for change and incident
• Undertake network audits and compliance activities
• Develop and maintain effective communication channels between shift teams, stakeholders an...