Service Quality Executive (Hotel Operations)

Position Summary

The Quality & Service Executive (Hotel Operations) is responsible for maintaining and enhancing the overall guest experience by ensuring that all hotel operations consistently meet brand standards for quality, service, cleanliness, and safety.

Key Responsibilities

Quality Assurance & Brand Standards - In Collaboration with Brand Owners

• Conduct regular property inspections to ensure compliance with brand SOPs, hygiene, safety, and service standards.
• Implement and monitor quality control processes for guest rooms, F&B outlets, public areas, and back-of-house.
• Maintain updated checklists, audit forms, and scoring systems for service quality.

Guest Experience & Service Excellence - In Collaboration with OM

• Monitor guest feedback channels (online reviews, surveys, direct ...