Vacancy Description
Service Project Manager
Client Relationship & Stakeholder Management
- Primary Point of Contact: Act as the main interface for the client, proactively communicating with stakeholders on all issues arising during service delivery.
- Requirement Alignment: Actively respond to, clarify, and manage client requirements, taking full ownership of communication and feedback loops.
- Change Negotiation: Coordinate and negotiate live environment changes with the client, ensuring perfect synchronization regarding change details, scope of impact, and planned change windows.
Incident & ITIL Process Management
- Process Governance: Establish, enforce, and maintain management systems for Incident, Problem, Configuration, Change, Release, and SLA-related processes.
- Ma...
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