Service Product Manager

The Service Product Manager is responsible for developing, pricing, quoting, and managing the lifecycle of service offerings across the EMEA region. The role ensures services are commercially competitive, operationally deliverable, and aligned with customer needs.

Key Responsibilities

• Develop and manage service offerings across their full lifecycle.
• Conduct market, customer, and internal analysis to identify service opportunities.
• Create and maintain service documentation including service descriptions, scopes of work, and SLAs, ensuring services are standardised and scalable across the region.
• Prepare and deliver accurate, commercially sound service quotations, defining scope, cost‑to‑serve, margin, and risk considerations for each quote.
• Develop and maintain service pricing structures, rate cards, and packaged offerings.
• Analyse win/loss data and market trends to refine pri...