Service Planner, CSO

As a Service Planner, CSO, your mission is to enhance customer satisfaction and experience through timely job allocation and response . You will report to the Operations Manager, CSO.

You will

• Receive incoming calls from customer and schedule all service order both internal and external.
• Serve as information liaison between the service staffs and customers – providing regular updates to customers regarding service that is in process.
• Keep WIP levels to minimum by ensuring orders are closed on time.
• Do two months forward planning of service jobs by ensuring parts are ordered on time.
• Plan and schedule service jobs for FSE, ensuring parts are picked in advance.
• Weekly follow up of smart link and MAM2 leads and advising customers on due preventive maintenance activities.
• Regular update of customers on status of their orders.
• Ensure all planned service visits are done on time and in comm...