Service Optimisation Manager

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Location

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Hours Per Week

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Competitive salary plus benefits

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As Service Optimisation Manager, you will play a critical role in driving efficiency, consistency and value across our Shared Service function in a fast‑paced retail environment. You will lead continuous improvement activity end‑to‑end, identifying opportunities to simplify processes, improve service performance, reduce cost and enhance colleague and customer experience.
Operating at the heart of the Service Centre function, you’ll balance pace with rigour, using data, insight and structured improv...