Service Operations Specialist

Core Responsibilities:

• After-sales Service Strategy Development: Develop after-sales service strategies tailored to European market characteristics, establishing service standards that meet or exceed local customer expectations while ensuring operational efficiency.
• Service Network Development and Management: Expand and manage a network of authorized service centers and partners across European markets, establishing service level agreements (SLAs) and monitoring performance metrics.
• Technical Training and Capability Building: Design and implement training programs for service personnel to ensure consistent quality in after-sales service delivery.
• Spare Parts Planning and Logistics Management: Coordinate spare parts supply chain operations (including central warehouse), optimizing inventory levels to ensure parts availability while minimizing working capital requirements.
• Customer Experience Optimization: Establish customer f...