Service Operations Manager

Job Purpose

Responsible for leading the 24×7 operational performance, reliability, and support of all IT services delivered to internal stakeholders, airline partners, and customers of ISA Aviation. Oversees incident, problem, and service request management, operational monitoring, customer communications, and service performance governance while driving the transformation toward a proactive, automated, and customer‑centric service model that identifies and resolves issues before they impact business operations or customer experience.

Job Description

Oversees incident, problem, and service request management, operational monitoring, customer communications, and service performance governance while driving the transformation toward a proactive, automated, and customer‑centric service model that identifies and resolves issues before they impact business operations or customer experience.

Key Result Responsibilities

• Manage and ensu...