Service & Operations Executive - Beach Street

Key Responsibilities

• Provide the BEST CUSTOMER SERVICE EXPERIENCE to customers
  • Interact with customers to provide and process information in response to customers inquiries, concerns and requests about the Bank products and services which include and not limited to
  • Deal face‑to‑face with customers.
  • Respond promptly to customer’s inquiries regarding basic info of all products of the Bank.
  • Lodge all service‑related customer complaints to CRM; handle and resolve complaints.
  • Process customer’s request and applications.
  • Escalate requests and unresolved issues to higher authorities.
• Chief Cashier / Relief Chief Cashier
  • Manage all cash transactions of the branch, which include and not limited to
  • Accepting and counting of bulk cash.
  • Overall balancing of branch cash.
  • Perform checking on cash vouchers.
  • Loading and unloading Self‑Service‑Termi...