Service Now Senior Business Analyst

Job Summary

Serve as a senior business analyst specializing in ServiceNow ITAM and ITSM translating complex business needs into scalable platform solutions for an MNC enterprise. Collaborate with cross‑functional stakeholders in a hybrid work model to optimize asset and service processes, enhance governance, and improve operational resilience. Domain exposure to cards and payments is preferred.

Responsibilities

• Drive discovery sessions with business and technology stakeholders to elicit detailed requirements for ServiceNow ITAM and ITSM solutions that support enterprise service delivery and asset governance.
• Document current state and future state process flows for asset and service management highlighting optimization opportunities that reduce manual effort and operational risk.
• Translate business requirements into clear functional specifications and user stories for ServiceNow ITAM and ITSM teams ensuring traceability f...