Service Now Administrator Associate (Bogotá)

Requisition ID:

Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota.

Accountabilities

The team's primary focus (80%) of this role is to troubleshoot complex issues and provide fixes and solutions for deployment. The secondary focus (up to 20%) includes day‑to‑day operations, new project initiative involvement, and maintaining the stability of existing deployed modules. As part of ensuring system availability, you will be reachable 24x7 by rotational pager.

Responsibilities

• Provide support in a fast‑paced environment.
• Offer improvements, recommendations, and solutions for existing processes and tools.
• Participate in solution‑design discussions with peers and internal customers.
• Work in conjunction with the technical lead and architects.
• Manage ServiceNow Platform deployment and support.
• Assist as first and second level support for ServiceNow incid...